Chromebook Internet Connection Troubleshooting Tips
Check your internet connection after each troubleshooting effort.
Disconnect from current Wi-Fi and reconnect
Your Chromebook saves network information when you connect to a network. To delete that info and disconnect from current Wi-Fi:
- Sign in to your Chromebook.
- At the bottom right, select the time.
- Select Settings .
- In the “Network” section, select Wi-Fi.
- Select Known networks.
- Find the network you want to forget, then select More (the three vertical dots), select Forget.
- Restart your Chromebook and reconnect to a wi-fi network
- Sign in to your Chromebook
- At the bottom right, select the time
- Select Not Connected
Note: If you see your Wi-Fi network name and a signal strength, your Chromebook is already connected to Wi-Fi.
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- Turn on Wi-Fi.
- Your Chromebook will automatically look for available networks and show them to you in a list.
Check for updates (this link has a visual step by step walkthrough of the following)
- Turn on your Chromebook.
- At the bottom right, select the time.
- Select Settings.
- At the bottom of the left panel, select About Chrome OS.
- Under “Google Chrome OS,” you’ll find which version of the Chrome operating system your Chromebook uses.
- Select Check for updates.
- If your Chromebook finds a software update, it will start to download automatically.
Perform a hardware reset (this link has a visual step by step walkthrough of the following)
- Turn off your Chromebook.
- Press and hold Refresh + tap Power .
- When your Chromebook starts up, release Refresh .